1. Repair Policy

If your CaddxFPV & Walksnail product encounters an issue, please contact us through the following channels:
*Email: support@caddxfpv.com
*Facebook: Send us a direct message on the official CaddxFPV page.
Please describe the problem in detail. Our technical support team will assist you via email to diagnose and attempt to resolve the issue. If the problem cannot be solved through email or a firmware update, you will be asked to return the product for further testing and inspection.

2. Repair Terms

2.1 If the issue is confirmed to be covered under warranty, CaddxFPV will cover the repair costs.
2.2 If the product is not eligible for free repair, CaddxFPV will charge inspection fees, replacement part costs, labor fees, and shipping fees based on the situation. You can choose to accept the repair quote or have the original product returned without repair (return shipping fees apply).
2.3 Replacement products or parts may not be brand new or in original packaging, but will be in good working condition and equal in performance to the replaced parts. The replacement product will remain covered under the original warranty period.
2.4 After-sales service availability may vary by region. Additional service charges may apply outside regular service areas. For detailed information, please contact: support@caddxfpv.com

3. Repair Time

Once we receive your returned product, the repair process will typically take around 10 business days. After the repair is completed and the product is shipped, we will notify you by email.
In the following situations, the repair time may be extended:
3.1 Official holidays
3.2 Logistics delays due to major promotional events
3.3 Shortages of materials or components
 Thank you for your understanding!

4. Important Information

4.1 Please contact the CaddxFPV technical support team by emailing support@caddxfpv.com or send message to CaddxFPV official Facebook messenger before sending back any product! In addition, try to update to the latest version of firmware  to see if this solves your problem.
4.2 Before sending back any product, in order to protect your privacy, please back up all personal data/files and remove the SD card in advance. CaddxFPV will not be responsible for any potential damage or loss of personal data/files.
4.3 Please provide a valid purchase certificate, and waybill number.
4.4 Please provide us with a tracking number after sending the product back; be sure to keep the tracking number as proof for after-sales inquiries.
4.5 The replaced damage parts or product shall belong to CaddxFPV.
Note:  Returned items that have not been authorized by customer service will not be accepted, and the customer will be responsible for all losses and costs.

5. Shipping Fees

5.1 Within Warranty:
Customer bears the return shipping cost.
CaddxFPV will cover the cost of shipping the repaired product back to you.
5.2 Out of Warranty:
The customer is responsible for both return and outbound shipping costs.
Return addresses vary by country. Please contact us at support@caddxfpv.com to confirm the correct return address.

*CaddxFPV reserves the final right of interpretation for this Repair Policy.
**Effective date:【April 23, 2025】